Help Desk

• Business Class Monday – Friday, 8am to 5pm MST
• Unlimited Calls to Help Desk
• We answer calls within 3 rings, emails within 29 min.
• US Based Help Solution Experts
• Desktop and Laptop devices
• Mac and Windows Operating systems
• ATG Cloud Services (see section IV)
• Hardware troubleshooting & setup (monitor, mouse, keyboard, and other desktop and laptop components)
• Printer Share & Driver troubleshooting & setup
• VPN troubleshooting & setup
• Basic end user onboarding and offboarding
• UCForge VoIP troubleshooting and maintenance

Note: PC maintenance does NOT include hardware repair, parts, or other electrical or mechanical items.

$125/month
(per end user)

Server Security

• Server OS and Security Patches
• Driver updates
• Antivirus software

$200/month
(per server)

Endpoint Security

• Desktops & Laptops
• OS security, updates, & patches
• Managed Antivirus, EDR

$25/month
(per computer)

Mobile Device Security

• Phones and Tablets
• Troubleshooting
• Updates

$20/month
(per device)

Field Services (on-site)

• Tech I – Concierge services (pick up, drop off, set up, troubleshooting, etc.)
• Tech II – Advanced services (network infrastructure & security, servers, etc.)

$175/hour (Tech I)

$205/hour (Tech II)

Bench Services

• Computer diagnostics & repair

• Computer backup

• OS wipe & reinstall

• New hardware provisioning

$150/hour

3rd Party Vendor Support

• We work directly with vendors

• Includes accounting programs (QuickBooks, Drake, Lacerte)

• Printer hardware support

$150/hour (remote)
$175/hour (on-site)

Recovery and Remediation

• Viruses, malware, and trojans

• Ransomware & Cryptolocker

• Malicious programs

$205/hour

Remote / Home Office Networks

• Verify devices function properly
• Verify devices are online
• Verify resources are accessible

$150/hour

24/7 Infrastructure Monitoring & Management

• Physical infrastructure (firewall, servers, storage, etc.)
• Network availability and performance

Call for details!