IT Management Service Plans

Pricing is Per Device/User, Month-to-Month

smadatek Managed Services Managed Services Plus Managed Services Pro
$25 $100 $150
Help Desk
Business Hours
       
Tools
Ninja
Screenconnect
Defender
Huntress
Spambrella    
Keeper    
       
Infrastructure
Watchguard
Unifi Switch
Unifi WAP
       
Network
WAN/LAN
WiFi
Diagnostics
Tier 1, 2, 3
Speed
VPN
BOVPN
       
Server
Active Directory  
Group Policy  
File Share  
Print Server  
Virtual Machines  
Data Backup  
Network Applications  
       
Platform
Microsoft  
Google  
Apple  
       
Systems
Internet  
Printers  
VoIP  
Synology  
       
Onboarding
Procurement    
User creation    
Email creation    
Applications    
Drive Encryption    
Drivers    
       
Bench Diagnostic
Desktop    
Laptop    
Mac    
Processor    
Hard Drive    
Memory    
       
Concierge  
Onsite    
Mobile Device    

What sets us apart is our modernized approach to IT support and our comprehensive suite of services.

 

Help Desk

  • Business Class Monday – Friday, 8am to 5pm MST
  • We answer calls within 3 rings, emails within 29 min.
  • US Based Help Solution Experts
  • Desktop and Laptop devices
  • Mac and Windows Operating systems
  • ATG Cloud Services (see section IV)
  • Hardware troubleshooting & setup (monitor, mouse, keyboard, and other desktop and laptop components)
  • Printer Share & Driver troubleshooting & setup
  • VPN troubleshooting & setup
  • Basic end user onboarding and offboarding
  • UCForge VoIP troubleshooting and maintenance

Note: PC maintenance does NOT include hardware repair, parts, or other electrical or mechanical items.

$125/month
(per end user)

Server Security

  • Unlimited Calls to Help Desk
  • Server OS and Security Patches
  • Driver updates
  • Antivirus software

$200/month
(per server)

Endpoint Security

  • Unlimited Calls to Help Desk
  • Desktops & Laptops
  • OS security, updates, & patches
  • Managed Antivirus, EDR

$25/month
(per computer)

Mobile Device Security

  • Unlimited Calls to Help Desk
  • Phones and Tablets
  • Troubleshooting
  • Updates

$20/month
(per device)

We don't just provide generic IT support; we offer tailored solutions through a diverse team of IT specialists.

Field Services (on-site)
  • Tech I – Concierge services (pick up, drop off, set up, troubleshooting, etc.)
  • Tech II – Advanced services (network infrastructure & security, servers, etc.)

$175/hour (Tech I)

$205/hour (Tech II)

Bench Services
  • Computer diagnostics & repair

  • Computer backup

  • OS wipe & reinstall

  • New hardware provisioning

$150/hour

3rd Party Vendor Support
  • We work directly with vendors

  • Includes accounting programs (QuickBooks, Drake, Lacerte)

  • Printer hardware support

$150/hour (remote)
$175/hour
(on-site)

Recovery and Remediation
  • Viruses, malware, and trojans

  • Ransomware & Cryptolocker

  • Malicious programs

$205/hour

Remote / Home Office Networks
  • Verify devices function properly
  • Verify devices are online
  • Verify resources are accessible

$150/hour

24/7 Infrastructure Monitoring & Management
  • Physical infrastructure (firewall, servers, storage, etc.)
  • Network availability and performance

Call for details!

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