Core Technology Support Services

Desktop Security & Support

(Starting at $25 per employee)

Help Desk Support Team (Answers calls within 3 rings and emails within 30 minutes)
Desktop Remote Management (Ninja)
Desktop Screen Sharing (Screenconnect)
Managed Anti-virus (Defender)
Advanced Ransomware and Malware Reporting (Huntress)

Custom Technology Support Services

Advanced Security

Email Spam Filtering (Spambrella)
Encrypted Password Management (Keeper)
SEIM, Cybersecurity Compliance Software (Blumira)

Network

Firewall (Watchguard, Meraki, Fortinet)
Switch (Ubiquity)
Wireless Access Point (WAP, Ubiquity)
Wide Area Network / Local Area Network (WAN / LAN)
Wi-Fi (coverage and troubleshooting)
Internet Speed (optimization and prioritization)
VPN (remote user)
BOVPN (site-to-site)

Server

Active Directory
Group Policy
File Share
Print Server
Virtual Machines
Data Backup

Cloud / Platform

Microsoft Office / Microsoft 365
Google Workspace
Mac OS / iOS
QuickBooks

Systems

Internet (24x7 monitoring, troubleshooting)
Printers (driver updates)
VoIP (Voice over IP telephone system)
Backup and Data Retention (Synology)
Mobile Devices (iPad / Android)

New User Onboarding

Procurement (Hardware purchasing and configuration)
User Setup
Email Creation
Applications
Drive Encryption
Drivers

Computer Repair

Desktop
Laptop
Mac

Field Services

Concierge (pickup and delivery)
Low voltage cabling
Smart Office (Video conference, A/V, IoT)

smadatek.com

208.906.8318

adams technology group, corp.

IT Management Service Plans

Pricing is Per Device/User, Month-to-Month

smadatek Managed Services Managed Services Plus Managed Services Pro
$25 $100 $150
Help Desk
Business Hours ✓ ✓ ✓
       
Tools
Ninja ✓ ✓ ✓
Screenconnect ✓ ✓ ✓
Defender ✓ ✓ ✓
Huntress ✓ ✓ ✓
Spambrella     ✓
Keeper     ✓
       
Infrastructure
Watchguard ✓ ✓ ✓
Unifi Switch ✓ ✓ ✓
Unifi WAP ✓ ✓ ✓
       
Network
WAN/LAN ✓ ✓ ✓
WiFi ✓ ✓ ✓
Diagnostics ✓ ✓ ✓
Tier 1, 2, 3 ✓ ✓ ✓
Speed ✓ ✓ ✓
VPN ✓ ✓ ✓
BOVPN ✓ ✓ ✓
       
Server
Active Directory   ✓ ✓
Group Policy   ✓ ✓
File Share   ✓ ✓
Print Server   ✓ ✓
Virtual Machines   ✓ ✓
Data Backup   ✓ ✓
Network Applications   ✓ ✓
       
Platform
Microsoft   ✓ ✓
Google   ✓ ✓
Apple   ✓ ✓
       
Systems
Internet   ✓ ✓
Printers   ✓ ✓
VoIP   ✓ ✓
Synology   ✓ ✓
       
Onboarding
Procurement     ✓
User creation     ✓
Email creation     ✓
Applications     ✓
Drive Encryption     ✓
Drivers     ✓
       
Bench Diagnostic
Desktop     ✓
Laptop     ✓
Mac     ✓
Processor     ✓
Hard Drive     ✓
Memory     ✓
       
Concierge   ✓ ✓
Onsite     ✓
Mobile Device     ✓
Schedule a Call Now!
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