Core Technology Support Services

Desktop Security & Support

(Starting at $25 per employee)

Help Desk Support Team (Answers calls within 3 rings and emails within 30 minutes)
Desktop Remote Management (Ninja)
Desktop Screen Sharing (Screenconnect)
Managed Anti-virus (Defender)
Advanced Ransomware and Malware Reporting (Huntress)

Custom Technology Support Services

Advanced Security

Email Spam Filtering (Spambrella)
Encrypted Password Management (Keeper)
SEIM, Cybersecurity Compliance Software (Blumira)

Network

Firewall (Watchguard, Meraki, Fortinet)
Switch (Ubiquity)
Wireless Access Point (WAP, Ubiquity)
Wide Area Network / Local Area Network (WAN / LAN)
Wi-Fi (coverage and troubleshooting)
Internet Speed (optimization and prioritization)
VPN (remote user)
BOVPN (site-to-site)

Server

Active Directory
Group Policy
File Share
Print Server
Virtual Machines
Data Backup

Cloud / Platform

Microsoft Office / Microsoft 365
Google Workspace
Mac OS / iOS
QuickBooks

Systems

Internet (24x7 monitoring, troubleshooting)
Printers (driver updates)
VoIP (Voice over IP telephone system)
Backup and Data Retention (Synology)
Mobile Devices (iPad / Android)

New User Onboarding

Procurement (Hardware purchasing and configuration)
User Setup
Email Creation
Applications
Drive Encryption
Drivers

Computer Repair

Desktop
Laptop
Mac

Field Services

Concierge (pickup and delivery)
Low voltage cabling
Smart Office (Video conference, A/V, IoT)

smadatek.com

208.906.8318

adams technology group, corp.

IT Management Service Plans

Pricing is Per Device/User, Month-to-Month

smadatek Managed Services Managed Services Plus Managed Services Pro
$25 $100 $150
Help Desk
Business Hours
       
Tools
Ninja
Screenconnect
Defender
Huntress
Spambrella    
Keeper    
       
Infrastructure
Watchguard
Unifi Switch
Unifi WAP
       
Network
WAN/LAN
WiFi
Diagnostics
Tier 1, 2, 3
Speed
VPN
BOVPN
       
Server
Active Directory  
Group Policy  
File Share  
Print Server  
Virtual Machines  
Data Backup  
Network Applications  
       
Platform
Microsoft  
Google  
Apple  
       
Systems
Internet  
Printers  
VoIP  
Synology  
       
Onboarding
Procurement    
User creation    
Email creation    
Applications    
Drive Encryption    
Drivers    
       
Bench Diagnostic
Desktop    
Laptop    
Mac    
Processor    
Hard Drive    
Memory    
       
Concierge  
Onsite    
Mobile Device    
>